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Our Refund & Exchange Policy

Returns (Only applicable for overseas customers, not applicable for locals, Singapore)
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Additional non-returnable items:
1) Gift cards
2) Offer/ sales item

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted
1) Any item not in its original condition, is damaged or missing parts for reasons not due to our error
2) Any item that is returned more than 14 days after delivery

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at yokdeejadeite@email.com.

Offer/ Sale items
Only regular priced items may be refunded, unfortunately sale items strictly cannot be refunded.

Exchanges
All items have been quality checked at time of deliver, therefore, no exchange is allowed unless the item is discovered to be other than of A-Grade jadeite. This item must be certified by a reputable gemologist institute.

Shipping
To return your product, you should mail your product to the following address:-  (Check with us for address) 

You will be responsible for paying all shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of all shipping cost will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

我们的退款及换货政策

退货(只适用于海外客户,并不适用于当地人,新加坡)
我们的政策,持续14天。如果自您购买14天过去了,遗憾的是我们不能为您提供退款或换货。

为了有资格获得回报,你的项目必须是未使用的,并在你收到了同样的情况。它也必须是原包装。

其他不可退换物品:
1)礼品卡
2)供应/销售项目

为了方便您的回报,我们需要收据或购买证明。

在有些情况下是只授予部分退款某些情况下,
1)任何项目未在其原始状态,损坏或原因不是由于我们的错误缺少的部分
2)超过14天以上返回的任何项目

退款
一旦你的回报是接收和检查,我们会向您发送电子邮件,通知您我们已经收到您的退货。我们会通知您的退款的批准或拒绝你。
如果获得批准,那么您的退款将被处理,而信贷会自动应用到您的信用卡或支付原始的方法,数天之内。

逾期收到或遗失退款
如果您没有收到退款呢,先再次检查您的银行帐户。
然后,请联系您的信用卡公司,它可能需要一段时间才能退款正式发布。
下一个与银行联系。经常会有退款之前发布的一些处理时间。
如果你做了这一切,你仍然没有收到退款呢,请与联系我们的 yokdeejadeite@email.com。

供应/销售项目
只有正价货品可退还,遗憾的是出售的物品绝对​​不能退还。

交流
所有项目都在传递的时候被检查的质量,因此,没有交换被允许,除非该项目被发现是比A级翡翠等。此产品必须由信誉良好的珠宝鉴定机构的认证。

航运
返回你的产品,你应该邮寄产品到以下地址: - (请与我们询问地址)


您将负责支付退回产品的所有运费。运费不予退还。如果您收到退款,所有的运输成本费用将从退款中扣除。

至于你住的地方,时间可能需要为您的交换产品,达到您,可能会有所不同。

如果要运送的项目超过75新元,你应该考虑使用可追踪的送货服务,或购买运费险。我们不保证我们将在收到您的退货。