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Shipping Policy

NOTICE
From 23-04-2020 onwards, Yokdee Jadeite will not be using SingPost for our local and international shipments. Please read through the updates below on our revised shipping terms and conditions.
  1. When will my item be shipped out?

 

Once orders have been placed, it will be processed on the next business day. Last shipping would be done on Friday, orders before 12 noon (Local Singapore time, GMT +8). Note that no shipping will be done on Saturdays, Sundays and Public Holidays.

 

 

  1. LOCAL ORDERS (Singapore) - Free shipping, no minimums

 

2.1) For local orders (SINGAPORE ONLY), pay nothing for shipping. Order will arrive at your desired address within 2-3 business days from the day you order.

2.2) Doorstep sign off delivery using local reputable courier companies, which will take 2-3 business days, with tracking number. If no one is at the address, buyer’s responsibility to follow up on the shipment with courier company.

 

 

  1. INTERNATIONAL ORDERS (EXPRESS SHIPPING by DHL)

 

3.1) By default, we offer worldwide international shipping with detailed tracking number by DHL only, all shipping charges is inclusive with non-sale, regular priced items. Do take note on the delivery time varies depending on country, typically 1-5 working days.

 

3.2) For Sale Items, shipping charges will be applicable follow table below, (3.6) Sale Items: Shipping Charges Price List (by DHL Express).

 

3.3) For those who have not received their shipment within the stipulated time frame in the table below, please allow at least (7) business days for delivery before raising an enquiry in respect of the non-delivery of any shipment. Please wait patiently until after the last day stated in the table above before raising an enquiry.

 

3.4) To avoid any delays for customs clearance, kindly ensure that mobile number and email address is valid. Please be responsible to respond to the email or messages from DHL, to avoid any delay for clearance.

 

3.5) DHL Express Service Transit Time

Country

Estimated Transit Time

(Business Day)

Malaysia

1 – 2 Days

Brunei

1 – 2 Days

Indonesia

1 – 2 Days

Thailand / Vietnam/ Cambodia

1 – 3 Days

Hong Kong / Macau

1 – 3 Days

China

1 – 3 Days

Taiwan

1 – 3 Days

Japan

1 – 3 Days

South Korea

1 – 3 Days

Philippines

1 – 3 Days

India

1 – 3 Days

Other Asia Countries

Check with us.

Australia

2 – 3 Days

New Zealand

2 – 3 Days

United States of America (USA)

1 – 3 Days

Mexico
2 – 3 Days
Canada
2 – 3 Days
United Kingdom (UK)
2 – 5 Days

France

2 – 5 Days

Italy
2 – 5 Days

Germany

2 – 5 Days

Switzerland

2 – 5 Days

Austria

2 – 5 Days

Other Europe Countries

 Check with us.


** Transit time based on shipment to major cities only. Do re-confirm with us if your desired address is out of the major cities.

** We ship worldwide. For countries not stated in the table, enquire at yokdeejadeite@email.com

 

3.6) Sale Items: Shipping Charges Price List (by DHL Express)

Country

Price

Malaysia

US$10

Brunei

US$10

Indonesia

US$10

Hong Kong / Macau / Taiwan

US$12

Thailand / Vietnam/ Cambodia

US$12

Japan

US$12

South Korea

US$12

Philippines

US$12

Other Asia Countries

Check with us.

Australia

US$16

New Zealand US$18

United States of America (USA)

US$22

Mexico
US$25
Canada
US$25
United Kingdom (UK)
US$25

France

US$26

Italy US$26

Germany

US$26

Switzerland

US$26

Austria

US$26

Other Europe Countries

Check with us.

 

  1. TERMS & CONDITIONS (Local & International Orders)

 

5.1) You will need to provide a valid street address with postal code, phone number and email address. We do not ship to P.O. Box addresses.

 

5.2) Yokdee Jadeite is not be responsible for any additional taxes, duties, or fees that may be charged to ship to your country. Yokdee Jadeite is also not responsible for any delays that may occur during international shipping and customs inspections.

 

5.3) We guarantee that all shipments are packed properly before sending out for shipping. Therefore, Yokdee Jadeite will not be liable for any loss of shipment or damage of item during shipping. However, we do our utmost best to assist in the follow up of shipment should such situation occur.

 

 

**Revised as of 3-5-2020